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Access and Usage of Information Resources and Digital Tools by Competitive Exam Aspirants in Mangalore University Library

Received: 16 October 2025     Accepted: 29 October 2025     Published: 7 January 2026
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Abstract

This study examines the access and utilization of information resources and digital tools by students preparing for competitive examinations at Mangalore University Library. Using questionnaires, informal interviews, and observations, data were collected from 125 respondents preparing for exams such as UPSC, KPSC, NET/SET, KSP, IBPS, KEA, SSC, and various banking tests. The findings reveal a growing reliance on digital platforms such as Unacademy, BYJU’S, Testbook, and Oliveboard for courses and mock tests, despite limited awareness and training in using these resources effectively. While most still prefer printed materials, there is a noticeable shift toward online platforms, particularly for mock testing and current affairs preparation. The majority of respondents were female (56%) and postgraduate students (51.2%), with Science students forming the largest disciplinary group (50.4%). GK Today and Affairs Cloud emerged as the most preferred online sources, whereas the university library and coaching centers were the leading physical resources for preparation. Books remain the dominant learning medium (37.5%), followed by electronic resources (24.17%). The study highlights the need for improved digital infrastructure, dedicated library sections for competitive exam preparation, and user orientation programs to enhance awareness and effective use of available resources. It emphasizes the necessity for academic libraries to adapt to evolving student needs by integrating print and digital support systems for competitive exam aspirants.

Published in American Journal of Information Science and Technology (Volume 10, Issue 1)
DOI 10.11648/j.ajist.20261001.11
Page(s) 1-7
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2026. Published by Science Publishing Group

Keywords

Competitive Exam Aspirants, Academic Libraries, Digital Resources, Information Access, E-Resources, Digital Learning Tools, Study Materials, Library Services

1. Introduction
This study investigates the information access and utilization patterns among competitive examination aspirants at Mangalore University, underscoring the necessity of diverse and trustworthy information resources for academic and professional success. It notes the evolution of university libraries from traditional print-centric models to hybrid environments, including digital platforms and e-learning tools. Mangalore University Library is highlighted as a crucial academic resource, providing various services alongside physical book provisions. Observations indicate a shift toward digital learning in preparation for competitive exams like UPSC, KPSC, NET/SET, KSP, IBPS, RRB, KEA, SSC, and Banking, with candidates using online platforms such as Unacademy and BYJU'S. Additionally, resources for mock tests and analytics, like Testbook and Oliveboard, emerge as popular tools. The study mentions other tools beneficial for quick doubt resolution and study management, However, challenges persist regarding inconsistent access to these resources, exacerbated by students' lack of awareness and insufficient training on library offerings. It advocates for enhanced library services through user orientation programs and bolstered digital infrastructure to effectively support exam preparation. The ultimate objective is to assess how aspirants access library resources and digital tools, recognize barriers to usage, and suggest improvements tailored to meet the needs of competitive exam candidates, thus enhancing their academic performance and career opportunities.
2. Review of Literature
Awareness is the ability of individuals to recognize, realize, or acknowledge that something exists. It also refers to a person's knowledge or understanding of a particular subject, situation, or trend. In their study.
JavaidWagay and Sehgal (2021) Investigated the use of electronic resources by Library Science students in Kashmir, focusing on challenges and perceptions. Data from 196 participants revealed moderate skills and awareness of digital tools, with 77.55% preferring smartphones for access during the COVID-19 pandemic .
Similarly, Hadagali and Kumbar (2021) Examined the impact of internet use on faculty and research scholars in university libraries in Karnataka, emphasizing its significance for teaching, learning, and research. The study analyzed factors including usage frequency, access points, purposes, motivations, and preferred search engines, and provided suggestions for enhancing internet services in academic libraries. .
Ramesh and Kishore Kumar (2016) In a study of 218 graduate students in Karaikal District preparing for competitive exams, self-motivation significantly influenced their information-seeking behavior. ANOVA and Chi-square tests indicated a preference for resources from training centers and e-resources over print materials. The study recommended enhanced support from college faculty and librarians for these students. .
Thanuskodi and Kalyani (2018) explored how civil service aspirants in Chennai accessed and used information resources. The research emphasized the significance of information literacy in selecting strategic resources, particularly online. Aspirants relied on web platforms, coaching centers, and guidance from senior officers, with the study shedding light on their information competency, awareness, accessibility, and challenges .
Balakrishnan and Ramalingam (2019) The study examined digital literacy in 315 competitive exam aspirants in Chennai, primarily young, urban, male undergraduates. Participants showed basic skills in scanning, using shortcut keys, and were proficient in MS Office, particularly Word, Excel, and PowerPoint, but struggled with MS Access. Their internet usage revolved around browsing, online coaching, and mock tests. The authors suggested targeted digital literacy training to mitigate skill gap .
Dhimmar, H. N., & Naik, B. J. (2024). University libraries in Telangana play a crucial role for users preparing for competitive exams by providing specialized materials, resources, and services. This study investigates library strategies and user feedback to highlight their contributions to academic and professional growth, particularly in the context of competitive examinations, which influence job eligibility and educational advancement .
Danner, R. B., & Pessu, C. O. (2013). The Indian education system is rapidly evolving, with various exams conducted to select candidates for jobs. Millions participate annually, relying significantly on public libraries for essential resources to prepare for competitive examinations. This study evaluates the role of public libraries in this context, providing an overview of the resources utilized and insights for new researchers in the field to support effective data collection .
Aboobacker, Y., & Sanjeevi, K. (2025).Libraries serve as essential resources for students preparing for competitive examinations, providing access to traditional and digital information, personalized services, and quiet study environments. They play a crucial role in career development, supporting competitive exam aspirants in navigating academic challenges .
Pradeep Kumar, D., & Maranna, O. (2024). The study examines the access and usage of electronic information resources (EIR) by students at Gulbarga University, based on a survey of 150 students with an 80% response rate. Most students are aware of EIRs and primarily access them via the library, though they encounter challenges like limited ICT knowledge and information overload. It recommends orientation programs and workshops to enhance EIR access for students.
Xie, X., & Lu, C. (2025). In China, a study of 31,779 students indicates that urban students outperform rural students in innovation and entrepreneurship, mainly due to lower digital literacy in rural areas. This disparity causes cognitive biases that impact information perception and reduce innovation potential, leading to significant differences in entrepreneurial intentions and skills. The study calls for policies that improve cognitive abilities and digital access to promote innovation among all students .
3. Objectives of the Study
1) To identify library resources and digital tools for competitive exam preparation.
2) To assess aspirants’ awareness of print and digital library resources.
3) To study usage patterns of library resources.
4) To identify challenges in accessing and using library tools.
5) To explore preferences between print and digital resources.
4. Methodology of the Study
A study at Mangalore University Library surveyed competitive exam aspirants to evaluate their access to and utilization of information resources and digital tools. The research employed questionnaires, informal interviews, and observation to gather data from individuals preparing for exams such as UPSC, KPSC, NET/SET, KSP, IBPS, RRB, KEA, SSC and banking. Purposive sampling was used to select active library users within this demographic. Data analysis involved basic statistical methods, including percentages, charts, and graphs, to identify patterns in access, usage, preferences, and challenges.
5. Scope of the Study
This study examines how students at Mangalore University utilize information resources and digital tools in preparation for competitive exams like UPSC, KPSC, KSP, SSC, KEA, and Banking. It evaluates both print materials and digital platforms, such as Unacademy and BYJU’s, and assesses the library's resources, including internet access and reading zones. The research focuses on students' information-seeking behaviors, preferences, and challenges, based on data collected from the academic year-2025. The research aims to identify patterns in resource usage and library support, noting limitations such as a small sample size and potential self-reporting biases.
6. Data Analysis and Interpretation
The study surveyed 125 respondents regarding their preparation for competitive examinations. Female respondents comprised 56% (70 individuals), while male respondents accounted for 44% (55 individuals). No respondents identified with other genders. This data indicates a majority of female participation in competitive exam preparation within the surveyed group.
Figure 2. Different types of Departments.
Respondents preparing for competitive exams are predominantly from the Science discipline (50.4%), followed by Commerce (23.2%) and Arts (20.8%). Management students represent the smallest segment (5.6%). This distribution indicates a higher engagement from Science students and highlights the need for targeted resources across disciplines.
Table 1. Time Spent Per Day for Competitive Exam Preparation.

Time Utilized per Day

Frequency of Respondents

Percentage (%)

Up to 1 hour

28

22.40%

1 to 2 hours

15

12.00%

2 to 3 hours

39

31.20%

3 to 4 hours

14

11.20%

More than 4 hours

29

23.20%

Total

125

100.00%

The majority of respondents (31.2%) allocate 2-3 hours daily to exam preparation, while a substantial minority (23.2%) dedicates over 4 hours, signifying a highly committed segment. Shorter study periods of 1-2 hours are less common, reported by only 12% of respondents.
Table 2. User Category-wise Distribution of Respondents.

User Category

Frequency of Respondents

Percentage (%)

UG Students

29

23.20%

PG Students

64

51.20%

Research Scholars

28

22.40%

Others

4

3.20%

Total

125

100.00%

Postgraduate students constitute the largest group of competitive exam aspirants utilizing the library, representing 51.2%. Undergraduate students (23.2%) and research scholars (22.4%) form nearly equal, smaller segments, with the remaining 3.2% categorized as "Others," potentially encompassing diploma holders or job seekers.
Figure 3. Preferred websites for competitive.
Table 3. Popular Online Platforms for Competitive Preparation.

Website

No. of Respondents

Percentage (%)

www.testbook.com

32

25.60%

www.adda247.com

23

18.40%

www.unacademy.com

31

24.80%

www.byjus.com

12

9.60%

www.oliveboard.in

17

13.60%

www.studyiq.com

10

8.00%

Total

125

100.00%

GK Today is the most preferred website for exam preparation, used by 39.2% of respondents, followed by AffairsCloud at 29.6%. Other platforms like Insights on India (12.8%), Drishti IAS (9.6%), and Jagran Josh (8.8%) are also utilized. This data underscores the significance of these online portals for aspirants and suggests that educational institutions might consider providing access to them.
Testbook and Unacademy emerge as the leading platforms for aspirants, exhibiting nearly equal popularity with 25.6% and 24.8% respectively. Adda247 maintains a strong presence, securing 18.4%. While less preferred, platforms such as Olive board, Byju’s, and StudyIQ collectively represent a significant segment of the market.
Table 4. Several Types of Preferences for Competitive Exams.

Category

Exam Type

No. of Respondents

Percentage (%)

Civil Services Exams

UPSC (IAS, IPS, IFS, etc.)

7

5.60%

KPSC (Group A, B, C, D posts)

26

20.80%

PDO (Panchayat Development Officer)

4

3.20%

VAO (Village Administrative Officer)

3

2.40%

Teaching & Research

NET/JRF, SLET

35

28.00%

TET/CTET (Teacher Eligibility Tests)

8

6.40%

Primary & High School Teacher

5

4.00%

PU Lecturer / Assistant Professor

20

16.00%

Banking & Financial Sector

IBPS PO / Clerk

7

5.60%

RRB (Regional Rural Banks)

0

0.00%

LIC / GIC / NIACL

0

0.00%

SSC, Clerical Jobs, & Police

SSC CGL

0

0.00%

LDC / UDC

0

0.00%

Railway Recruitment Board (RRB)

3

2.40%

Police & Defence Services

KSP (Karnataka State Police)

5

4.00%

Indian Army / Navy / Air Force (NDA, CDS, etc.)

2

1.60%

Indian Navy / Army Technical Entry

1

0.80%

Total

125

100.00%

The Teaching & Research category is the most preferred area of preparation, with 28% of respondents focusing on NET/JRF/SLET examinations. Within the Civil Services domain, KPSC exams emerged as the most popular, cited by 20.8% of those surveyed. A minimal number of respondents indicated preparation for Police/Defense and SSC-type exams. Notably, there were no recorded responses for RRB, LIC/GIC, or SSC CGL exams, suggesting a potential decline in interest or insufficient awareness regarding these examinations.
Figure 4. Sources of Information.
The University Library is the primary resource for exam preparation, used by 30.4% of individuals. Coaching Centers follow closely at 29.6%, indicating a reliance on structured coaching. Book Stores account for 23.2% of resources, while the Internet is used by 12.8%, likely due to access issues or preference for physical materials. Peer Groups have a minor role at 4%.
Table 5. Use of Sources for Competitive Exam Preparation.

Resource

Frequency of Respondents

Percentage (%)

Books

45

37.50%

E-Resources

29

24.17%

Magazines

18

15.00%

Mobile Apps

15

12.50%

Newspapers

7

5.83%

Online Mock Tests

6

5.00%

YouTube Videos

5

4.17%

Total

120

100.00%

Books are the primary learning resource for respondents at 37.5%, reflecting traditional material reliance. Electronic resources follow at 24.17%, indicating a growing trend towards digital use. Moderate usage is seen with magazines and mobile apps, while online mock tests, newspapers, and YouTube have lower engagement. The total number of respondents is 120, a slight drop from 125, likely due to unanswered questions.
7. Findings
1) The majority of respondents preparing for competitive exams are female (56%), while Males constitute 44%.
2) Science students represent the largest disciplinary group (50.4%), followed by Commerce (23.2%) and Arts (20.8%). Management students from the smallest group (5.6%).
3) Most aspirants dedicate significant time to exam preparation, with 31.2% spending 2 to 3 hours daily and 23.2% spending more than 4 hours.
4) Postgraduate students form the largest user group at 51.2%, followed by undergraduate students (23.2%) and research scholars (22.4%).
5) GK Today is the most favored website (39.2%), followed by AffairsCloud (29.6%).
6) Other websites like Insights on India, Drishti IAS, and Jagran Josh have moderate usage.
7) The majority of aspirants focus on Teaching & Research exams (such as SLET, NET/JRF) with 35 respondents.
8) Exams related to KPSC (Deputy Tahsildar/Group A-D posts) also have significant interest (26 respondents).
9) Other exams like Civil Services (UPSC), Banking, SSC, and Police/Defense have comparatively lower participation.
10) The University Library (30.4%) and Coaching Centers (29.6%) are the primary sources for competitive exam resources.
11) Books and internet usage also play important roles, with 23.2% using bookstores and 12.8% using the internet.
12) Mobile apps are also gaining traction (12.5%), whereas newspapers and YouTube videos see less usage.
8. Suggestions
1) University libraries need to enhance and modernize their collections of physical books and e-resources for competitive exams to better serve aspirants.
2) Workshops and training sessions should be organized to enhance aspirants' skills in utilizing e-resources, mobile apps, and online learning platforms for exam preparation.
3) Conduct awareness campaigns for students about university library services and resources, such as online journals, mock tests, and coaching materials.
4) Facilitate subscriptions or access to popular websites such as GK Today and Affairs Cloud within the library to support consistent and reliable exam preparation.
5) Libraries must provide resources that encompass diverse competitive exams pertinent to students from Arts, Science, Commerce, and Management disciplines.
Abbreviations

UPSC

Union Public Service Commission

KSP

Karnataka State Police Recruitment

IFS

Indian Foreign Service

IPS

Indian Police Service

IAS

Indian Administrative Service

NET /JRF

National Eligibility Test / Junior Research Fellowship

SLET

State Level Eligibility Test

TET

Teacher Eligibility Test

CTET

Central Teacher Eligibility Test

SSC

Staff Selection Commission

RRB

Railway Recruitment Board

IBPS

Institute of Banking Personnel Selection

LIC

Life Insurance Corporation

GIC

General Insurance Corporation

NIACL

New India Assurance Co. Ltd.

KPSC

Karnataka Public Service Commission

PDO

Panchayat Development Officer

VAO

Village Administrative Officer

Author Contributions
Shivaraja Ramachandragouda: Writing – original draft
M. Purusothama Gowda: Writing – review & editing
Umesha Naik: Writing – review & editing
Renuka: Formal Analysis
Conflicts of Interest
The author declares no conflicts of interest.
References
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[2] Samuel, A. D., &Nkechi E.E.(2016).Relationship between Information Literacy and Use of Electronic Information Resources by Postgraduate Students of the University of Ibadan. Library Philosophy and Practice (e-journal), 1-16.
[3] Balakrishnan, R., & Ramalingam, J. (2019). Digital Literacy Skills of the Aspirants of Competitive Examinations in the Anna Centenary Library, Chennai: A Study. Library Philosophy and Practice (e-journal), University of Nebraska–Lincoln. 1-16.
[4] Danner, R. B., & Pessu, C. O. (2013). A survey of ICT competencies among students in teacher preparation programmes at the University of Benin, Benin City, Nigeria. Journal of Information Technology Education: Research, 12, 33–49.
[5] Dhimmar, H. N., & Naik, B. J. (2024). Library and information sources and services for preparation of competitive examinations: A study with reference to public library.Indian Journal of Library Science Research & Information Technology, 1(2), [July–December Issue]. BMS Publishing House.
[6] Gandhasiri, N., & Kumar, D. C. R. (2023).The role of university libraries in providing materials for competitive examinations to the users in Telangana. Anveshana’s International Journal of Research in Education, Literature, Psychology and Library Sciences, 8(3), 37–46.
[7] Hadagali, G. S., &Kumbar, B. D. (2011). Use of Internet by faculty members and research scholars in the 21st century: A study of university libraries of Karnataka State, India. Sri Lankan Journal of Librarianship and Information Management, 4(1–2), 1–17.
[8] R. Jeyshankar, N. Nachiappan, & Lavanya, A. (2018). Analysis of Gender Differences in Information Retrieval Skills in the Use of Electronic Resources among Post Graduate Students of Alagappa University, Tamil Nadu. 1–18.
[9] Kaur, B., & Verma, R. (2009). Use of Electronic Information Resources: A Case Study of Thapar University. DESIDOC Journal of Library & Information Technology, 29(2), 67–73.
[10] Pradeep Kumar, D., & Maranna, O. (2024). Access, awareness, and use of electronic information resources by science postgraduate students of Gulbarga University, Kalaburagi: A study. Library Progress (International), 44(6), 1078–1088.
[11] Ramesh, A., & Kishore Kumar, S. (2016). A study on the practices and utility of resources by the aspirants of competitive exams in Karaikal District (Puducherry U.T.). Journal of Advances in Library and Information Science, 5(4), 330–336.
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  • APA Style

    Ramachandragouda, S., Purushothmagowda, M., Naik, U., Renuka. (2026). Access and Usage of Information Resources and Digital Tools by Competitive Exam Aspirants in Mangalore University Library. American Journal of Information Science and Technology, 10(1), 1-7. https://doi.org/10.11648/j.ajist.20261001.11

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    Ramachandragouda, S.; Purushothmagowda, M.; Naik, U.; Renuka. Access and Usage of Information Resources and Digital Tools by Competitive Exam Aspirants in Mangalore University Library. Am. J. Inf. Sci. Technol. 2026, 10(1), 1-7. doi: 10.11648/j.ajist.20261001.11

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    AMA Style

    Ramachandragouda S, Purushothmagowda M, Naik U, Renuka. Access and Usage of Information Resources and Digital Tools by Competitive Exam Aspirants in Mangalore University Library. Am J Inf Sci Technol. 2026;10(1):1-7. doi: 10.11648/j.ajist.20261001.11

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  • @article{10.11648/j.ajist.20261001.11,
      author = {Shivaraja Ramachandragouda and M. Purushothmagowda and Umesha Naik and Renuka},
      title = {Access and Usage of Information Resources and Digital Tools by Competitive Exam Aspirants in Mangalore University Library},
      journal = {American Journal of Information Science and Technology},
      volume = {10},
      number = {1},
      pages = {1-7},
      doi = {10.11648/j.ajist.20261001.11},
      url = {https://doi.org/10.11648/j.ajist.20261001.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajist.20261001.11},
      abstract = {This study examines the access and utilization of information resources and digital tools by students preparing for competitive examinations at Mangalore University Library. Using questionnaires, informal interviews, and observations, data were collected from 125 respondents preparing for exams such as UPSC, KPSC, NET/SET, KSP, IBPS, KEA, SSC, and various banking tests. The findings reveal a growing reliance on digital platforms such as Unacademy, BYJU’S, Testbook, and Oliveboard for courses and mock tests, despite limited awareness and training in using these resources effectively. While most still prefer printed materials, there is a noticeable shift toward online platforms, particularly for mock testing and current affairs preparation. The majority of respondents were female (56%) and postgraduate students (51.2%), with Science students forming the largest disciplinary group (50.4%). GK Today and Affairs Cloud emerged as the most preferred online sources, whereas the university library and coaching centers were the leading physical resources for preparation. Books remain the dominant learning medium (37.5%), followed by electronic resources (24.17%). The study highlights the need for improved digital infrastructure, dedicated library sections for competitive exam preparation, and user orientation programs to enhance awareness and effective use of available resources. It emphasizes the necessity for academic libraries to adapt to evolving student needs by integrating print and digital support systems for competitive exam aspirants.},
     year = {2026}
    }
    

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    AU  - Shivaraja Ramachandragouda
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    AB  - This study examines the access and utilization of information resources and digital tools by students preparing for competitive examinations at Mangalore University Library. Using questionnaires, informal interviews, and observations, data were collected from 125 respondents preparing for exams such as UPSC, KPSC, NET/SET, KSP, IBPS, KEA, SSC, and various banking tests. The findings reveal a growing reliance on digital platforms such as Unacademy, BYJU’S, Testbook, and Oliveboard for courses and mock tests, despite limited awareness and training in using these resources effectively. While most still prefer printed materials, there is a noticeable shift toward online platforms, particularly for mock testing and current affairs preparation. The majority of respondents were female (56%) and postgraduate students (51.2%), with Science students forming the largest disciplinary group (50.4%). GK Today and Affairs Cloud emerged as the most preferred online sources, whereas the university library and coaching centers were the leading physical resources for preparation. Books remain the dominant learning medium (37.5%), followed by electronic resources (24.17%). The study highlights the need for improved digital infrastructure, dedicated library sections for competitive exam preparation, and user orientation programs to enhance awareness and effective use of available resources. It emphasizes the necessity for academic libraries to adapt to evolving student needs by integrating print and digital support systems for competitive exam aspirants.
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